Privacy and Data Policy

At AstralBet Astral Bet we take your privacy seriously. This page explains what information we collect when you use our casino and sportsbook services, how we use and store that data, and the steps we take to protect your privacy. We describe your rights and how you can get in touch if you need access, correction or deletion of your information.

Types of data we collect

We collect data that is necessary to operate accounts, process payments and provide a safe gaming environment. Collection may occur when you register, play games, make deposits or contact support.

Personal data

Personal data includes name, date of birth, contact details, identity documents provided for verification, and any information you submit when contacting support. We use this data to manage your account, confirm age and identity, and respond to inquiries.

Technical data

Technical data covers IP addresses, device type, browser details, language settings and log files. This information helps us maintain service performance, detect fraud and improve site compatibility on desktop and mobile.

Transactional data

Transactional data includes deposits, withdrawals, bet history, game activity and payment confirmations. We use these records to process transactions, investigate disputes and maintain accurate account statements.

How we use your information

We use personal, technical and transactional data to provide and improve our services, process payments, perform identity checks and enforce account security. Data also helps us prevent fraud, comply with legal obligations and handle customer support requests.

Data protection practices

We store data using secure systems and restrict access to authorised personnel. We apply reasonable technical and organisational measures to protect data against unauthorised access, loss or misuse. Where third-party services are involved, we require that they maintain appropriate security safeguards.

Cookies and tracking technologies

We use cookies and similar technologies to deliver core site functionality, remember preferences and analyse site usage. Some cookies are essential for account security and transaction workflows. You can manage cookie preferences through your browser settings, bearing in mind that disabling certain cookies may affect functionality.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections if information is inaccurate, and request deletion where applicable. We aim to respond to reasonable requests in a timely manner and will provide guidance on any verification required to process such requests.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team at [email protected]. We may need to verify your identity before processing requests to protect account security and prevent fraud.

Information sharing and third parties

We may share data with payment processors, identity verification services and other providers who perform services on our behalf. We require these parties to process data only as instructed and to maintain appropriate protections. We do not sell personal data to third parties.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices or services. Material changes will be posted on this page. Continued use of our services after updates indicates your acceptance of the revised policy.