Terms of Use

These Terms and Conditions describe the rules governing access to and use of the services we provide at AstralBet Astral Bet. They explain the relationship between us and our players, describe account responsibilities, set out basic rules for bonuses, payments and acceptable use, and explain how we handle disputes and changes to these terms. By using our platform you agree to comply with these rules and any specific requirements published in account notices or during registration.

Account responsibilities

You are responsible for keeping your account details accurate and for maintaining the confidentiality of your login credentials. You must notify us immediately if you suspect unauthorised access to your account. We may require verification documentation before allowing certain account actions, including withdrawals. We reserve the right to suspend or close accounts where we reasonably suspect fraud, multiple-account abuse, or breach of these terms.

Eligibility requirements

Access to our services is restricted to users who meet our eligibility criteria. You must be legally permitted to gamble where you are located and must comply with any age limits that apply. We may refuse or close accounts where eligibility cannot be established or where local law prohibits participation. You must provide truthful information during registration and update it if circumstances change.

Acceptable platform use

Players must use the platform fairly and not attempt to manipulate games, exploit promotional offers, or use automated tools to access services. Abusive, fraudulent, or disruptive behaviour is prohibited. We may apply limits, void bets, or withhold winnings where activity appears to exploit system errors, violate game rules, or breach these terms.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms that accompany each offer. Unless stated otherwise, promotional funds may carry wagering requirements, contribution rates by game type, maximum bet limits while a bonus is active, and other restrictions. We may cancel, amend or refuse any promotion where we reasonably suspect abuse or manipulation. Details for each promotion take precedence over general statements here.

Deposits and withdrawals

Available payment methods, minimums, maximums and any fees depend on the method chosen and your account status. All withdrawal requests are subject to verification checks and any applicable bonus-clearing conditions. We will process payments in line with the method selected and may require additional documentation to complete a withdrawal. Delays may occur for identity verification or compliance checks.

Dispute resolution

If you have a complaint about your account, a game result, a payment or a promotion, contact our support team so we can investigate. We aim to acknowledge and resolve issues promptly and fairly. If we cannot resolve a dispute directly, we will explain the available next steps for escalation or independent review where applicable.

Updates to terms and conditions

We may update these Terms and Conditions to reflect changes in our services or legal requirements. We will publish revised terms on the platform and, where appropriate, notify account holders. Continued use of services after changes are published constitutes acceptance of the updated terms. If you do not accept updated terms you should stop using the service and contact support.